FAQs

MAKING A PURCHASE

HOW DO I MAKE A PURCHASE?

Once you have selected your product by size and colour just click the 'Add To Bag' button. You can then choose to either continue shopping or proceed to checkout.

HOW SAFE IS THE ONLINE PURCHASING PROCESS?

We use a system called Shopify Pay which is used by many large companies. We believe that it is the most secure electronic payment mechanism available. Your credit/debit card details are not visible to Hollywood Authentic staff at any level and we do not store any credit card information. Hollywood Authentic takes your security and privacy seriously and all transactions are encrypted to the highest level.

WHICH SIZE SHOULD I CHOOSE?

You can use our size guide to help determine your perfect size for you. Alternatively, please feel free to email our Customer Experience Team here. We would be delighted to hear from you and assist you with your purchase.

WHERE CAN I FIND THE TECHNICAL INFORMATION REGARDING AN INDIVIDUAL PRODUCT?

For each product presented you will find information relating to the composition, corresponding size chart and instructions for the care of the product. If you have any further questions, please contact our Customer Experience Team here.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards including AMEX and also take PayPal, Shop Pay, Klarna, WeChat Pay & Alipay.

CAN I PAY WITH KLARNA?

Yes, we accept Klarna Payments. Please go to Klarna FAQ's for more details.

YOUR ORDER

CAN I AMEND/CANCEL AN EXISTING ORDER?

Unfortunately once an order has been placed, we are not able to swap any garments placed on the order. Depending on the dispatch status, we may be able to cancel your order if necessary. If you need to make any amendments to your purchase, please contact us as soon as possible and we will endeavour to help you.

HOW WILL I KNOW THAT MY ORDER IS BEING PROCESSED?

When you place an order with Hollywood Authentic you will receive a confirmation email. You will also receive an email to let you know once your order has been dispatched.

WILL I GET A RECEIPT?

We have a legal obligation to provide you with a receipt, this will be emailed to you following the successful transaction.

HOW DO I CONTACT HOLLYWOOD AUTHENTIC?

If we can assist you in any way, please feel free to contact our Customer Experience Team, please visit our Contact Us page.

HOW DO I CARE FOR HOLLYWOOD AUTHENTIC GARMENT?

Please click here to view our garment care guide. If you have any questions at all, please feel free to contact our Customer Experience Team here.

DELIVERY

WHERE DO HOLLYWOOD AUTHENTIC SHIP TO?

We ship across the world via our courier partners DPD & DHL. All international deliveries may need to be signed for and can be tracked from the point at which they are dispatched.

DO YOU OFFER NEXT DAY DELIVERY?

We do offer a next day delivery service within the mainland UK. Place your order by 1pm Monday to Friday, selecting the next day delivery option to receive your order on the next working day via DPD. If your order is placed on a weekend, bank holiday, or after 1pm, your order will leave us on the next working day. This service is only available to customers living within mainland UK and excludes certain postcodes. Please check our website for full details and Christmas delivery deadlines.

WHEN WILL I RECEIVE MY ORDER?

All UK orders sent via standard delivery are delivered within 2-5 working days via our courier DPD. All orders delivered within Europe and the rest of the world will be delivered via DHL and will usually arrive within 5-15 working days. This can however take a little longer at times depending on the destination. We cannot guarantee delivery times for any orders. For further details see our delivery page.

CAN I TRACK MY ORDER?

For UK Orders, once your order has been dispatched, you will receive an email from DPD with your delivery details. For International Orders, once your order has been dispatched you will receive an email from DHL including your tracking details. Please check our website for full details on tracking and delivery options.

WHAT ARE THE DELIVERY CHARGES?

UK - 2-5 working days FREE DELIVERY. EU & Europe - 5-15 working days Delivery costs £12.95. USA & Rest of the world - 5-15 working days Delivery costs £19.95.

WILL I NEED TO PAY CUSTOMS/DUTIES ON MY INTERNATIONAL ORDER?

We offer a delivery duty paid (DDP) service to many countries around the world. This means that any duties or customs fees have already been paid when the parcel arrives with you. For countries where this is not available, you may receive duty and customs charges which must be paid before delivery can be made. We have no control over these charges and cannot advise what they may be.

RETURNS

CAN I RETURN ITEMS I PURCHASED?

Please see our Returns and Exchanges policy. Note: As we trade in GBP and due to fluctuations in international exchange rates, some refunds for international orders may vary slightly to the initial order value.

YOUR DETAILS

HOW DO I UNSUBSCRIBE FROM RECEIVING YOUR EMAILS OR LOOK BOOKS?

From time to time you may receive emails from us regarding our collection. If you would like to opt out of receiving these please email our Customer Experience Team here and we will certainly organise this for you.

WILL MY DETAILS BE PASSED TO THIRD PARTIES?

Only Hollywood Authentic will have access to your personal information and this will not be sold to any 3rd Party.

CONTACT

HOW DO I CONTACT CUSTOMER SERVICE?

If you have any questions about Hollywood Authentic or need any assistance, our dedicated Customer Experience Team will be delighted to help. Please email support@hollywoodauthentic.com.